MakeMyTrip India — Booking cancelled but refund not received.

Address:

Bangalore

Pravesh Kumar and Priyanka Gupta both are from Make My Trip customer support and both have told me lies and scammed me.

Here are the lies which have been exposed by the Airlines and the Hotel admin.

Lie number 1. Air India airlines will never issue a refund. They are known for not refuding peoples' money.

Truth: I spoke to Air India support and they initiated the refund process within 48 hours and said refund amount will be sent to Make My Trip agency.

Lie number 2: The hotel is refusing to refund the amount.

Truth: Hotel cancelled booking months back due to coronavirus 2nd wave in India. The money was sent to Make My Trip agency.

Lie number 3: The third lie was that we have to travel before 30th September because the airlines (Air India) has told so.

Truth: The airlines never told such stuff, confirmed with their support.

Lie number 4: Priyanka Gupta said, September 17th is one of the peak dates for air travel in India and we should travel on 1st September to reduce the air travel fare.

Truth: Checked the ticket prices and to my shock, the travel fare are exactly same for Sept 1 and 17th Sept.

Apart from this, they increased the total package amount from Rs 57, 000 to more than Rs 80, 000 just because I tried to change the dates.

And now when I am asking them to refund my money, all they are saying is bunch of lies. Make My Trip is a fraud company. My next step is to lodge a police complaint to recover my money.

Booking ID: NL[protected]