MakeMyTrip India — cancellation of air tickets due to covid-19

Address:

A-16, Third Floor, Block Amazona,, Eldeco Green Meadows, Sector Pi,Greater Noida, Address3

Re: cancellation of tickets due to covid-19 lockdown
– indigo airlines booking id nf[protected]

On 29/2/2020, i had booked through make my trip, two tickets of indigo airlines for to and fro flight of port blair from new delhi in the name of myself and my wife as detailed hereunder :

1. Chandra mohan katyal - age – 67 years
2. Sunita katyal - age – 60 years

The details of journey and tickets are as under :

Date of from to flight no. Pnr no.
Journey _ _ _ _


6/4/2020 new delhi port blair 6e-2031 beinti
& 6e-133
10/4/2020 port blair new delhi 6e-152 ygb69f
& 6e-2808

Full amount of rs.38, 822/- was paid in this regard on 29/2/2020 through make my trip and confirmed tickets were also issued to us. A copy of tickets is being en-closed herewith.

Sir, as you know due to outbreak of covid-19, various advices have been issued by the government of india for not moving out and a total lockdown was imposed all over the country w. E. F. 24/3/2020 for 21 days. Since our journey period of 6/4/2020 to 10/4/2020 fell within this lockdown period, we had no alterna-tive except to cancel our journey and as such on 27/3/2020, a request for cancella-tion of tickets was submitted by me to make my trip.

Sir, to our shock, we have received an amount of rs.25, 702/- only on 7/4/2020. Thus a considerable amount of rs.13, 120/- has been deducted for no fault o[censored]s.

Sir, since we have not cancelled our visit on our own but it has been cancelled be-cause of the government advices in relation to outbreak of covid-19 as mentioned above, we think that no deduction in this regards should be imposed and full amount should be refunded to us.

You are aware that particularly for senior citizens, government has issued strict strict instructions to remain inside the house and do not travel and since both o[censored]s are above 60 years of age, our case should be considered sympathetically.

You are, therefore, requested to please intervene in the matter and arrange for re-fund of rs.13, 120/- deducted by them unjustifiably.

Kindly acknowledge and confirm having taken necessary action.

Thanks & regards,
Chandra mohan katyal
Mob. No.[protected]