[Resolved]  MakeMyTrip India — cancellation of my booking of hyderabad - indore flight on 14th aug 2017

This is to inform you that i had booked flight with booking id: [protected] with pnr : jh216h from hyd to indore, flight 6e 416 on 14th aug 2017 which we had to cancel as there was a mishap in our family. We had taken up the cancellation matter with indigo airlines for refund of amount against our booking in flight 6ê 416 for two persons. They had agreed to refund the same and told us that the amounts will be transferred to you since it is booked through you. Two days back when we contacted them again they have confirmed that the following amounts were transferred to you:

Rs 1712 transferred on 13th aug 2017 and rs 4406 transferred on 27th aug.
They have requested us to contact you for the same so that the refund can be sent by you. But in spite of our several attempts we were not able to establish contact with your customer service team. So, we request you to reply to us action taken at your end. We also request you to refund the convenience fee charged by you against the above cancellation and see that your action is prompt and effective to resolve the issue without further delay.
Expecting an early reply to this mail.
Regards
Nvb sarma
Mob[protected]
[protected]@gmail.com