[Resolved]  MakeMyTrip India — Capturing personal details by displaying low fares (which they cannot offer)

Website:

makemytrip.com

To makemytrip team / management/ legal advisors

My self, sai kumar perrungallam, residing in doha.

I am sending this note to you as i have faced some issues with your site and would like to complain about the same, i hope you take up this and respond at the earliest to keep your (Makemytrip) business name good and to show that you are customer centric.

Today morning i tried to book an intl. Flight ticket through your site, detail as mentioned below

Round trip from: doha, qatar to: hyderabad, india

Date of onward journey: 14 dec 2016

Return on: 30 dec 2016

2 adults & 1 child

When i searched these criteria in your site, i have got the results for oman airways as below

· 14 dec 2016 @ 21:35 from doha and reaches hyderabad on 15 dec 2016 @ 06:10 (Transit @ muscat)

· 30 dec 2016 @ 15:20 from hyd which reaches doha on 30 dec 2016 20:35 (Transit @ muscat)

The price you offered when i was booking is inr 61000 (Some hundreds) – for all 3 pax, round trip, i mentioned above

When i clicked on book, you have also showed me one message – ‘rechecking the availability’

Then your site asked me to enter all passenger details (Name, date of birth, passport number, passport expiry date) – while on this page, you are still showing the same price of rs. 61000 on your screen.

After entering all that details and clicked on make payment – your site returned saying ‘oops, the seats you are trying to book are sold out…etc.’ and returned me to the search results again

Now, i selected the same flight details and clicked on book – this time your site offered a price of inr 63000 for the same pax and round trip

I was still fine with the price and continued, again when i clicked on make payment – same thing happened – i didn’t get the tickets booked for the prices you are quoting and it showing ‘oops, the seats are sold out’

I have below complaints on your site now:

1. You (Makemytrip) are making us fool by displaying low fares

2. You have nicely captured my personal details (Like dob, passport number, mobile number, email id, my journey plan…etc.) showing that low fare

3. You are unable to provide the ticket for the prices you offered

4. When the tickets are sold out why did you show them in results – you also reconfirmed the availability when i clicked on book (Which means the tickets are available but you are showing incorrect prices, which you cannot offer for)

5. When i spoke to your online chat agent on this – they are complaining it happens with oman airways – i don’t understand why you are complaining the airlines? Because i searched with oman airlines site at the same time and the prices they are quoting has a difference of rs. 15000 from what you are offering – which in fact is almost in line with other flight booking sites

I want a proper explanation for each concern i raised above and i demand apologies for wasting my time & penalty charges from your site as you captured my personal details by attracting with /displaying incorrect prices (Low fares) which you could never offer.

You can reach me on my mobile: +[protected], if you want to

You can contact me on my e-mail – [protected]@gmail.com

I expect a response for this mail at the earliest….

Thanks & regards,

Sai kumar perrungallam