[Resolved] MakeMyTrip India — Charged 3 amounts for one

Sand Form

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400059
Website:	www.makemytrip.com

In december when i was in mangalore, mmt charged my uncles account for 3 times (eg: amount of two tivkets was around 1450 but mmt charged 1450x3 from my uncles account). It charged 1450 in two way half half. It only returned my one amount and has denied to pay me my full amount. I have the detail with me in my passbook as proof, so please sue this company for vharging so much of money from a middle class man account. Thia money is our hardwork and they take it with ease. All I want is to show MMT the power of a common man. Because this might not have been just for there could be many facing such problems but because lack of knowledge they might not be able to raise their voice. Even it took me months to find a solution as a student. So consumer law please take serious action asap.

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Jun 1, 2017

Complaint marked as Resolved

finally i have received my amount back, but now it i of no use because after complaining so much the amount came. Anyways thankyou.

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

MakeMyTrip India Customer Care's response Dear Sand Form,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking ID or
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

May 11, 2017

Updated by Sand Form [protected]@gmail.com. This was the Email ID that we use from mangalore to book train tickets. From mangalore to
mumbai.

Verified Support

May 13, 2017

MakeMyTrip India Customer Care's response Dear Sand Form,

Greetings of the day,

In reference to your complaint, we thank you for providing the e-mail id used at the time of booking. Request you to please allow us time for one or two working days to get this checked with our concerned team. Be assure that we will close this on priority getting this checked. If found charged thrice, we will process the balance refund towards the original form of payment.

We have sent you e-mail also on the provided mail id. For any furhter clarifications please revert on the same.

Assuring you best of our services.

Team-MakeMyTrip Care

May 13, 2017

Updated by Sand Form i had called to the customer care of mmt before, they told me that there is only amount charged but i have the bank details which shows that 3 amounts were charged so if you want i can provide that also.