[Resolved]  MakeMyTrip India — check-in denied @hotel augusto - horrible experience

Aug 10, 2019

Updated by Sandy636 Booking ID # NH[protected]
PNR # [protected]

Aug 12, 2019

Updated by Sandy636 Not sure how you guys have closed this issue as I am still waiting for reply from MakemyTrip and OYO on below email. Sent to below email addresses - [protected]@makemytrip.com,
[protected]@makemytrip.com,
[protected]@oyorooms.com,
Bookings OYO Rooms <[protected]@oyorooms.com>,
[protected]@makemytrip.com,
ops.[protected]@makemytrip.com

Hi Makemytrip/OYO,

So, finally after waiting for 12+ hours I called you guys(Makemytrip) instead of you giving us a call back and only to hear "I am sorry there was some technical issue so we could not look in the issue but we are working on this now." Seriously, what you guys will do now when check-in was denied yesterday and we were stranded. Didn't you have any courtesy to call after 30-45 mins yesterday which you had committed? Forget about commitment for a moment and recall the word "HUMANITY" (which I think is somehow completely wiped out from your mind) and tell me why you guys did not call yesterday when it was made loud and clear from our side that check-in was denied and we are waiting outside the hotel.

If you have any issue with "OYO 4009 Hotel Augusto" then why don't you delist from your website or make it invisible to your customers until you resolve the issue internally.

We(customers) should not be facing any issues because of your internal dispute. In the conference, OYO customer representative did not utter a word except "Yes Sir" when hotel manger was bombarding with all the questions like it's been 3 months I did not get paid from you guys so I am denying all prepaid online customers. After hearing this I understood that definitely I am not the first customer who was denied at hotel but it would have happened with several others also.
I also asked both (Makemytrip and OYO) to connect with senior person but why this will happen? Not sure what privacy is involved that they cannot transfer to senior management. Please stop using this kind of jargons in terms of privacy, internal policy etc. If you cannot connect to the concerned senior person then please resolve the issues at your end.

And please try to categorize the issues based on nature of the criticality and not only based on first come first service. Like, if anybody's family is standing outside the hotel that automatically should become your utmost priority and should be ranked to the top of the your priority list, even in the case of change in shift as well, in comparison to the ticket(problem) who is merely waiting for refund etc. So, this time in this particular situation I took care of this on behalf of yours. We paid extra money and checked-in into a hotel during midnight which was 5 hours after this situation occurred. I am really sorry to say this but please try to do your job diligently.

Please take this kind of issue seriously and do not involve customers in this type of altercation.

I await your immediate response from both Makemytrip and OYO with detailed explanation.