[Resolved] MakeMyTrip India — check-in denied @hotel augusto - horrible experience
Varanasi, Uttar Pradesh, India
SSandy636 on Aug 10, 2019
This is the email which i sent to makemytrip and oyo just 10-15 mins back.
My family (Mom and brother) is denied check-in @hotel augusto (Oyo 4009 hotel augusto). They are still standing outside the hotel as i am writing this email.
This is really utmost ridiculous experience i have ever had.
Unable to contact any live person on makemytrip numbers - [protected]/+[protected].
After long time i got into the chat with live agent and then chatted for almost 27 mins then they said will call within 30-45 mins but it's been close to 1.5 hr but still waiting for the call even after i explicitly provided 3 numbers - [protected]/[protected]/[protected].
Also talked with oyo on this but still no resolution. Hotel management in the conference with oyo clearly said that we are not accepting any prepaid booking because my payment is still pending since last 3+ months.
So, right now i have started another chat with makemytrip but it's been almost another 45 mins and still waiting for live agent in addition to waiting for the call. So, decided to write this email but still not sure if this will help to resolve this issue. Still my family is waiting outside in varanasi on the road (Current time: 9:40 pm ist). Police also came but still no resolution.
Complaint marked as Resolved 2019-10-01 07:53:46
[Aug 10, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response Aug 31, 2019
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.
Team- MakeMyTrip Care
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