[Resolved] MakeMyTrip India — Connecting flight (sg-2328/253) got fully cancelled without intimation, full amount forfeited | |||||
Makemytrip booking id: nf[protected] for sg-2328/253 (ded-del-ccu), booking date: 14 aug, 2016. Passenger details: Subhrajit das n3pzky, jayasree samaddar n3pzky, swati samaddar N3pzky I booked the ticket in ememergency and unfortunalety we arrived ded (dehradun) airport 15 minutes late. we talked to the spice jet official and he told it is too late for the ded-del flight, and we can still travel the del-ccu flight. so we took and indigo flight at the last minute and landed in del. upon arrival in del we found that inspite of the assurance all three tickets has been fully cancelled. we talked to the spicejet domestic counter (vaishali and some senior fellow were there) they were very nonchalant and uncoperative. the senior officials even left the counter when asked on the cancellation. it was an emergency and we had to reach kolkata for funeral. the disgrace shown by the airline is condemnable. A lumpsum of 20, 724/- inr. was forfeited. Find the tickets in attachment. necessary action is anticipated from the concerned makemytrip asap. Was this information helpful? | |||||
Sep 29, 2016 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Aug 27, 2016 MakeMyTrip India Customer Care's response Dear subhrajit1We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, in reference to your complaint, we have validated your case at our end and found that Passenger's were no-show for onward flight from Dehradun to Delhi and airline has made all passengers nos-show for the connecting flight as well. We regret to inform you that no refund is applicable on this booking. We thank you for contacting us. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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