[Resolved] MakeMyTrip India — duped for relying on the most fictitious & misleading services booking id nh[protected]

1 Review
Bangalore North, India
 Rehaan999 on Jul 15, 2019
Duped for being reliable on fictitious services (Booking id nh[protected]

It's very unfortunate after being subjugated to endless troubles & sufferings for 18 long hours and leaving us stranded on isolated road in the midst of night, an unfair and forced resolution is being enforced...

Let me remind you we had made reservation for 3 nights by paying rs 2390 in total...
2000 via coupon and 390 via debit card which you seem to be confused with...
Due to your support team's blatant lyings and continuous misleadings we were compelled to book an alternate just for a day to take some rest since we were stranded on road throughout the night & at the most notorious places of eastern india where anything could have happened to us specifically to my colleague who's a female and has been suffering from migraine...

There was no option left to us other than walking up to the police station to file an fir cuz we were very clearly cheated by the duping masterminds of mmt who gave us fake assurances about the resolution being delivered within 15 minutes which couldn't happen even after the passage of 18 hours altogether, we had call recordings of all the duplicitous assurances given by duping masterminds of mmt and fake support, a substantial proof to drag you to the law but unfortunately our phone batteries were exhausted leaving us handcuffed..

So we spent whole night on a railway platform as that seemed to be the only safe places to spend the night of sufferings, we could not even book an alternate property as no one who ever the hoteliers we spoke with were ready to provide us check-in at that time as it was already 2:00 am

Had registered our complaint with your fake customer services at around 3:00 pm on 11th of july and there was no news about the whereabouts of cheating masterminds of mmt till 8:30 am of july 12th... Hence we booked a nearby property only for 1 night (From 12-13 july) with the intent that we shall get a permanent resolution at least now with fair compensation of all we spent during the course of misleadings...

But alas! No one came to our rescue and the one who came has eloped from the scene which is highly unacceptable...

You are answerable for everything, the apathies we encountered, the sufferings we bore and the risk we faced, everything has to be justified by your fake management and a fair resolution besides compensation has to be paid lest have to get prepared for legal proceedings...

Unbelievable... Have lost the complete trust and reliability on you now...

Couldn't even believe for a moment that mmt is maintaining such kinda duping and cheating standard.. Horrible

I want your management to intervene and not to try evade as it shall lead to the complications...

This is a clear duping...

Snapping my all sorts of ties with you now...
Complaint marked as Resolved 2019-08-15 02:43:45

Complaint Status

[Jul 15, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response Jul 15, 2019
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Team - Makemytrip
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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    MakeMyTrip India - duped for relying on the most fictitious & misleading services booking id nh7219224005778