MakeMyTrip India — Make My Trip not refunding money inspite of Airline confirming refund to MMT

Address:

Synchronicity, C-1404, Nahar, Chandivali, Mumbai 400072

This is with regards to our Make My Trip Booking ID NF[protected], Mangalore-Mumbai Flight ( 6E-295, Travel Date was June 7, 2020). Passenger Names : Rohith Somasundaram, Mallika Anchan, Meenakshi Anchan, Vivaan Anchan, Vedant Anchan.

Due to the pandemic, this flight got cancelled. We spoke to the airline directly as well, who confirmed that Indigo Airlines has already refunded this amount to Make My Trip on Nov 3.

However, till date we have not got this refund.
We are not able to get thru the customer service of Make My Trip in a meaningful way via their IVR or Chatbots. They do not even provide an email id that we can communicate on.

We need help with this refund of Rs.24, 750/-

Thanks & Regards,
Rohith Somasundaram/Mallika Anchan
Contact Numbers : 91-[protected] / 91-[protected]
Email Address : rohith.[protected]@gmail.com / mallika.[protected]@gmail.com