MakeMyTrip India — makemytrip is not responding, gyv3tz - could not board flight

Hi,

I have tried to call customer care ([protected]) multiple times but i did not get anyone to pick my call. This is regarding my ticket booked with makemytrip from hyderabad to patna and then patna to hyderabad (14/03/2020). I have cancelled my spouse ticket from hyderabad to patna (04/03/2020) but it's there from patna to hyderabad (I have pasted snapshot down). I have got cancellation receipt for the same mentioning just one. When i went taking makemytrip itinerary for boarding flight from patna airport spicejet confirmed they have only one passenger list name ie ravindra kumar singh not other annu priya. They have shown same on their database when i shown them makemytrip itinerary they asked us to check with you (Makemytrip) as they cannot do anything else. This caused me to leave my flight as well as i cannot travel alone as we both have a common bag which was around 26 kg.

This situation caused lot of harassment. Unfortunately when i tried to reach makemytrip there is no one there to pick my call. Finally i got email address to register my complain which never replied back. I am not sure when when will i hear back but once you (Makemytrip) come to know through this please look how it happened that flight cancelled both way for annu priya with spicejet when i did only for hyderabad to patna and why does makemytrip still shows both while spicejet shows only mine.

Please process complete refund as this is makemytrip issue and cause us not to board flight.