[Resolved]  MakeMyTrip India — miss-handling due to failure to providing solutions and alternative on the online chat

Address:	New Delhi, Delhi
Website:	makemytrip

Dear sir/madam

I am indian citizen working at the university of sheffield, sheffield,
U. K. I need to report an unpleasant situation caused at boarding domestic flight to my wife at t3 air india desk. And helplessness by makemytrip online customer care chat. Since i did not had indian calling number, just some how managed to get internet to chat with makemytrip customer care on 30th july 2017 around 10 am. The issue started with my wife and my child with lot of difficulty reached air india t3 desk around 9 am, but was asked to sit aside instead of listening to her.
The staff present at that time were not even willing to listen to her.
She told then that our finnair flight ay021 from helsinki arrived 4
Hour late, landed at 8.45 am instead of 5.25 am. And please start our
Boarding formalities to speed up the process. Since i had asked her to
Go to desk before me so that she can tell then that i will come to
Them with baggage as soon as i collect the for international arrival
Baggage belt number 8.
But all the staff present there was rude to her and when i arrived
They simply said no, instead of providing any other alternate.
The issue arise due to flight delay caused by our flight from
Manchester to delhi (Via. Helsinki) operated by finnair (30h july) and
Then onward journey 30th july from delhi to gorakhpur operated by air
India. But due 3 to 4 hours of delayed departure from the helsinki
(Due to technical reasons) departed at 11:45 pm (Helsinki time)
Instead of 08:15 pm due which it reached delhi at 8:45 am (Ist) and
Baggage collection took another 30 minutes, due to which i could reach
Air india domestic flight counter by 9:20 am hence was not allowed to
Continue my onward journey.
Due to this i had to stay in hotel and onward flight tickets to reach
My final destination (Both were very costly due to last minute
Booking). Also at delhi airport wasted 4-5 hours at air india desk and
Finnair dealing company desk to explain that it is a finnair fault
Which has caused all this problem. But finnair delhi staff did not
Accept that its finnair fault and said that its not thier fault,
Similarly air india said that its not fault either.
The details of reservations below are below:
(Departure).

Ay 934 29jul man hel[protected]jul (On time), ay 021 29jul hel
Del[protected]jul (Delayed in departure by 4 hours)

Missed flight air india, ai-9809 (Pnr jeyfb), 09:45, 30 jul, delhi to gorakhpur.

Kindly look into this matter which incurred mental harassment and
Inconvenience by our own people, which is not acceptable. Also make my trip online chat representative insisted to give call to talk and explain which is disgusting. Makemytrip should compensate for the loss and mental harassment.

Kind regards

Manoj kesaria