[Resolved] MakeMyTrip India — money deducted ticket not booked

Kevin Sek

from Imphal, Manipur

Address:	797001
Website:	www.makemytrip.com

I have made a booking from guwhati to bagdogra for the 13th november to which the amount has been deducted yet the booking has not been made. The amount deducted is rs.5036 via net banking sbi (State bank of india) the transaction reference number allotted to me is nf[protected]p01. I have used the sbidf e coupon for the purchase of the ticket. I wrote an email to the company yet the reply was to start a query from their website and when i log in to the website to start the query it says error. Kindly look into the matter

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Jan 5, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 15, 2017

Updated by Kevin Sek I have made a booking from guwhati to bagdogra for the 13th november to which the amount has been deducted yet the booking has not been made. The amount deducted is rs.5036 via net banking sbi (State bank of india) the transaction reference number allotted to me is nf[protected]p01. I have used the sbidf e coupon for the purchase of the ticket. I wrote an email to the company yet the reply was to start a query from their website and when i log in to the website to start the query it says error. Kindly look into the matter

Verified Support

Nov 24, 2017

MakeMyTrip India Customer Care's response Dear Kevin Sek,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Dec 04, 2017

MakeMyTrip India Customer Care's response Dear Kevin Sek

Greetings from MakeMyTrip!!

In reference to your concern, while validating your case we have found that on 11-Nov-17 there was an amount of Inr 5036/- was charged but the booking did not get confirm. Also, as checked, on 15-Nov-17 we have processed full refund towards the original mode of payment. The same should now be reflecting in your account.

Assuring you best of our services.
Team-MakeMyTrip Care