[Resolved] Makemytrip India — money not refunded after cancellation of railway ticket

 
2 Reviews
India
 Ipd09 on Jun 4, 2019
Book my railway ticket from make my trip on 18th may 2019 and cancelled it on the same day at 11:26 pm.
According to the policy money should have been refunded within 3 to 12 working days.
But now it has been more than 12 days since i cancelled my rail ticket get the money has not been refunded. The amount to be refunded is inr 6340. My booking id is nr[protected] and irctc pnr is [protected].
Infact i discussed about my refund and gave all booking relayed details and even emailed the same to make my trip yet no action is taken till date...
Hope you understand my concern and act on it as soon as possible.

money not refunded after cancellation of railway ticket
Complaint marked as Resolved Jun 9, 2019
After complaing on complaints india.in complained on MakeMyTrip and this time an agent was provided for support a link was provided in case my money was not refunded also I got call regarding refund from MakeMyTrip and the next three days my money was refunded.

Complaint Status


[Jun 04, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, Jun 05, 2019
Dear Ipd09,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - MakeMyTrip Care
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I gave in a wrong review and want to edit to delete the review overall. why is there no option for this? Every other booking site that I am aware of has this. It is a basic feature. I would really like to delete the review.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    49%
    Complaints
    3538
    Pending
    1131
    Resolved
    1441
    phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    location
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip India - money not refunded after cancellation of railway ticket