[Resolved] MakeMyTrip India — No refund paid and harassment to customer | |||||
Dear sir / madam, I am dissapointed by the response given by Indigo. I had booked the flight to travel from Goa to Chennai via Bangalore. The flight (6E 617 dated 13.12.2016) from Goa got delayed by one hour to arrive. Reached Bangalore one hour late. Baggage transfer at collection point was also delayed by responsible authorities. Later, when asked for flight 6E 617, from Bangalore to Chennai it was intimated that, flight got cancelled. When asked for alternate flights, no response was given. When tried for indigo customer care no one responded. Forcibly I have to stay in Bangalore and took care of lodging and food. Now I have to take care of my journey on my own. For Indian such treatment is unacceptable in India. Sir, I have also paid convenience charges. But, so much inconvenience is caused to me. Who will pay for all these. I want my flight amount plus stay at Bangalore because my destination was Chennai. Booking ID :-NF[protected] PNR is FBNYQG. I hope you wil look into the matter. Booking of ticket was done through makemytrip and these people are also not taking responsibility. This type of harassment is intolerable. Was this information helpful? | |||||
Feb 5, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jan 04, 2017 MakeMyTrip India Customer Care's response Dear chatevaibhav We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, we have validated your case and found that there was a last moment involuntary cancellation of Bengaluru to Chennai flight from airline's end. Please be advised that airline flight operations is beyond our control and because of any changes or cancellation of flight from their end request you to please contact the airlines directly. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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