[Resolved]  MakeMyTrip India — non refund of excess udf charges

Website:MakeMyTrip

I had booked my ticket to new-delhi in air-vistara in the month of april, 2017 for the journey on 17-08=2017 and return on[protected] through makemytrip.com. Subsequent to my booking, the dgca reduced the udf charges and asked the airlines to refund the excess amount charged. I contacted the ott and received the reply that i can claim the amount after completing the journey. I claimed the excess udf charges on[protected]. Till date, i have not received the same. On repeated enquiry with them, the reply is it is under process without any further follow-up action from their side.
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Dec 9, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Oct 23, 2017
Updated by rajendraokade
The airlines have shared the details about the issue with MakeMyTrip and have asked me contact them for refund.
Verified Support
Nov 07, 2017
MakeMyTrip India Customer Care's response
Dear rajendraokade,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details: -

• Booking id or
• E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Complaint comments 

Comments

I booked my ticket from cstm to tandur.i booked ticket on 13 oct 2017. but it is cancelled because of wrong irctc username...?? My reference no is NR[protected].when i get refund???

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