[Resolved] MakeMyTrip India — Non refund of hotel booking amount in Indore

mayank dua

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	Make my trip

R.sir I have booked a hotel online in Indore dated 9.12.16 using Axis Bank card no 4459 by mobile no [protected] mail id [protected]@gmail.com amount have been deducted I.e 1484 and room was not booked. Till today the deducted amt is not refunded. I have called and sent email also but no response has been recvd kindly let me know how much time is required to resolve the complaint and arrange to refund the amount in my Axis Bank account.

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Feb 8, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

MakeMyTrip India Customer Care's response Dear Mayank Dua

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, please be advised that we have validated your case and found that on 9-Dec-16 customer has tried making a hotel booking online but the same has got failed. Also, as checked the amount has not been charged at our end as the payment status is showing as pending.

So, request you to please check your bank statement and if in case the refund is not credited back by your bank in your account, please share your bank statement since date of transaction to till date in PDF format so that we can get this checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care