MakeMyTrip India — not refunding my amount which was made to book air ticket

Address:	122016
Website:	makemytrip.com

Flight ticket from goa to bangalore was booked through makemytrip.com on 24th of july 2016 for travel dated 4th sep 2016.

I received a message on sep 1 2016 stating that the goa - blore flight which is air pegasus was cancelled due to operational issue. Make my trip never took any responsibility at that time to help us move to a different flight. I had to make another booking on indigo flight for my return from goa to bangalore paying additional charges.

After this i have called makemytrip several times for my refund but till date (Now almost 1.5 years) they have not refunded the amount of rs.5906.

They are also misleading/lying as many times they have confirmed on call that they have initiated a refund process to my account. When asked again, they say that when the airlines refunds the amount only then they will refund the amount to the customers.

My point is that my transaction was with them - i had made the payment/business with makemytrip and it’s their duty and responsibility to refund my money. What happens between them and their vendors is not the consumer’s problem! Why should they list service providers that are faulty??

Makemytrip seems to have cheated me and is continuing to do so, by not refunding my money. Please help me in sorting out this issue.