[Resolved]  MakeMyTrip India — partial refund given and unresponsiveness of customer service

Type: hotel reservation refund
Hotel: ramada, singapore
Date of stay:
Check in: wed, 25th oct
Checkout: sat, 28th oct

Paid through rs 38, 722 hdfc bank credit card (Xxxx-xxxx-xxxx-)

Booking id: nh[protected]

Makemytrip was my travel agent where i made the reservation for two hotel rooms

Details:
I made my reservations for 2 rooms at ramada, singapore in august, 2017 for travel in october; but due to an immediate family member's death (Who was also the traveler) in september, we requested makemytrip to consider the cancellation of the reservation and refund the money. Please note, we got a full refund on all our flight reservations (Including the international flight from usa - since we live here).

During this funeral period, we had to distract ourselves and repeatedly talk to makemytrip, send them documents proving this, and continuously follow up.in spite of all this, they ignore our pleas and did not bother to check with ramada or even negotiate on our behalf!

I finally talked to ramada and worked this out myself from usa, and they decided to give me a 1-room refund (& the other i could use later). The ramada manager mentioned that i need to work with my agent to get the rest of the refund (Rs 19, 360.48).

So i started my case with makemytrip on jan 18, which took them until feb 24 to give me a partial refund (Rs 10, 793) - partial really? So started calling them every night considering the timezone differences for understanding the reason of not giving me back rs 8567. And till date, makemytrip does not know why or they are incapable of giving me an answer!

4th oct
Dear guest, i found your medical docs. Now forward your query to international team. Please allow me 24-48 working hrs. Within this time i will get back to you with reply thanks & regards, nashveer naziya khan sr. Back office executive

21st oct
Dear ms. Kanakia, greetings from makemytrip! With reference to your concern for booking id nh[protected]. Further, we have raised the request from our end so that we can get the cancellation wavior for the hotel booking. Please feel free to write back to us for any further assistance. Yours sincerely, priyanka tuteja team - we care

1st nov
Dear ms. Kanakia, greetings from makemytrip! At the outset, we sincerely apologize for the unpleasant instance. With reference to your concern for booking id nh[protected]. We regret to inform you that, as per revert from hotel, we would not be able to process any refund for this booking nh[protected]. Please feel free to write back to us for any further assistance. Yours sincerely, priyanka tuteja team - we care

10th nov
Dear customer, with reference to the below e-mail we apologise for the delay in response, kindly share the photo id and relationship proof with the customer. We will check and share an update post receiving the document, do write back or call on below mentioned number in case of any further query. Yours sincerely, jatin vij team - priority cell#[protected] postal address: makemytrip (India) pvt. Ltd. Tower a, b&c epitome building no. 5 dlf cyber city, phase – ii gurugram-122 002 (Haryana)

20th feb - vinith
Hotel has approved my refund & they are going to pay makemytrip; from the customer rep: the refund will be made to the travel agent that you booked through, i believe it is makemytrip. It will typically take approximately 7 – 14 working days. You may wish to liaise with them subsequently on how it will be reflected in your account.

25th feb - vinith
Thank you for your response; need a little understanding on the refund amount -
I paid a total of rs 38720.90, & half of that is rs 19360.48.

So why am i just getting back rs 10793??? This way lower than what i paid!