MakeMyTrip India — pathetic and irresponsible service no refund

Address:

8-3-229/D/45, AR AND SONS, VENKATGIRI , JUBILEE HILLS ROAD NO.10

This is regarding booking nf[protected].
I totally understand the current situation due to covid and everyone is struggling in their own way and thinking about profit and revenue. Same time as a prime customer i can expect atleast minimal response in this critical time.

I have made booking on 6th april. For airasia hyderabad to jaipur with pnr r9ztrh. Due to covid19 flight got cancelled so as per instructions i have rescheduled it to 7th may as per instruction provided. Now again flight got cancelled and i have initiated the request for refund/credit. However i am not getting even single response from makemytrip or airasia. Airasia people are hardly bother about their bookings. Airasia tool ava, tried to initiate the credit but no use of that its saying check with booking agency which is makemytrip. Again i have submitted the credit account form which was provided but after submission no confirmation or any acknowledgement. After that i have initiated the refud request from makemytrip also but so far there is no update.

How can you be so irresponsible and playing with out hard money. Its not only about money but about service as well and how much time we are wasting for such kind of irresponsiblities. If you go and check reviews people and angry and crying because there is no clarity for our bookings.

Requesting you to please contact me and clear the directions so that i can proceed with my further bookings. Or have to think twice before using makemytrip.

Hope you will understand the concern and revert back asap.

Thank you!
[protected]
[protected]@gmail.com
Pnr airasia - r9ztrh
Booking id - nf[protected]