MakeMyTrip India — refund for my cancelled jet airways flight

I had booked a round trip flight on jet airways via mmt to rome from bangalore. Flight was due on 1st may but was cancelled at the behest of an mmt employee on 18th april 2019.

The booking id is nn[protected].

I was assured refund in 10 working days, which extended to 30 days then to 45 days. Then 60 days. Last time i called on 26th august, i was assured that most probably refund shall be processed in september.

It is september end now and it has been 5 months hence and i am still to receive any refund or any mail regarding the status of the refund. The chat option still shows that "refund information is unavailable."

The amount is huge and i cannot even plan anything else since my money is stuck up in a limbo. I am not even sure if i will ever get the money back.

I understand that airlines has totally gone kaput. But it will be wonderful if i have any details regarding the refund or if mmt can redirect me to someone or somewhere, where i can directly approach for refund.

The wait cannot continue.

Regards
Sharat karekaatt
045. [protected]@gmail.com