MakeMyTrip India — Refund from Makemytrip on ac flights cancelled by airlines Indigo and goair

Address:

Makemytrip,Delhi

Dear Sir/Madam,
A.My flights (for two people) were cancelled by Indigo airlines and goair airlines for return journey from Mumbai to Bagdogra twice as follows,
1.Indigo under PNR DMHKRX (6E205)on 30th april 2020 from Mumbai to Bagdogra
2.Goair under PNR D4RYRS (G8-154/323) on 10th may 2020 from bagdogra to Mumbai

The above flights were cancelled by airline, and hence were shifted to october dates as follows,

3.Indigo under PNR YJDZ6Z (6E205) on 8th october 2020 from Mumbai to Bagdogra
4.Goair under PNR D4RYRS (G8-154/323) on 18th october 2020 from bagdogra to Mumbai
The above shifted flights to october 8th and 18th 2020 were also cancelled by airline.
B.The refund amounts as informed to me by airlines and makemytrip representatives as the credit shell allocation is of no use to us, since, we are advised not to travel by our doctor in the coming months anywhere, are as follows,

a.Credit shell balance amount against flight cancellation at srl no 1) is Rs 1820.
b.Credit shell balance amount against flight cancellation at srl no 2) is Rs 594.
c.The refund amount against flight cancellation at srl no 3) is Rs 9498.
d.The refund amount against flight cancellation at srl no 4) is Rs 13180.
Thus total refund due is Rs 25092.
I had submitted my refund request for above through Makemytrip portal on 29th sept but without any proper response.
I had further talked to Makemytrip representatives named Iqra, Shivani, and Imtiyaz regarding the refund I needed with all the above details(Can be verified with your call records).All of them promised to take up the matter with respective airlines for the refund and asked me to wait for 10-12 days.I have no concrete information on the refund from Makemytrip till date.

I have even contacted the airlines for the refund status at their end.Goair have informed that they have already refunded Rs 13774 to Makemytrip on 4th sept 2020.However makemytrip have not paid this amount to me till date, hence the same be immidiately paid to me.Indigo airline has told me that the refund can be initiated but they do not have request received from Makemytrip.
I feel sorry for the entire affairs, the way being mishandled at makemytrip.
May I once again request you to urgently take up the above refund matter, so that the entire refund amount is received by me asap.
Regards
Sushil W Deshmukh
Mob:[protected]