MakeMyTrip India — Refund Issues for Hotel Booking | |||||
I had booked a room at Hotel Kaveri Mahal in Madurai on 28th December 2015 via makemytrip.com and had made a payment of Rs 607.00 via the payment gateway of the site. However on arriving at my destination, the hotel authorities said that my booking had been rendered cancelled, and there was no notification regarding the cancellation of my booking. Neither did I get my room, nor did I get a refund even after a complaint had been made in the customer care section of makemytrip.com. I am totally unsatisfied with the service received, and would like to get a refund of Rs 607.00 at the earliest. My booking id was NH[protected] and the complaint id was[protected]. Attached with this complaint is a screenshot of the booking confirmation message I received on my mobile. Looking forward for a quick response. Regards Sujith Sudhakar [protected]@gmail.com Was this information helpful? | |||||
|
MakeMyTrip India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Sir,
We booked the hotel in Pune from 13th to 16th Jan, hotel charge of 5578/- already deducted. My self Sandeep Maurya, I have the only bank reference ID i.e. NH[protected]C2IGACPVESM0.But haven't received any mail and SMS for confirmation.
please resolve the issue ASAP.
regards
We booked the hotel in Pune from 13th to 16th Jan, hotel charge of 5578/- already deducted. My self Sandeep Maurya, I have the only bank reference ID i.e. NH[protected]C2IGACPVESM0.But haven't received any mail and SMS for confirmation.
please resolve the issue ASAP.
regards
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8078
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in reference to your complaint, please be noted that we have already refunded INR 607.00 /- on 12th Jan as same would have reflected in your respective payment mode.
We thank you for contacting us. Assuring you best of our services.
Assuring you best of our services.
Team-MakeMyTrip Care