MakeMyTrip India — refund not paid

Booking id: nr[protected]
Irctc pnr no: [protected]
Railway booking from mumbai to darbhanga for 21apr2020 was made (Photo enclosed). I have been regularly following up for refund but to no avail. I was assured by the person on helpline number that amount would be refunded within 72 hours but still not received. On the app it shows as "completed trip" when this is not possible as on 21apr2020 entire india was under lockdown. It appears that there is no intention to refund the amount. Kindly initiate necessary action.