MakeMyTrip India — Refund of Amount 12396 not credited in Original Paymode

Recently, I have received a refund of ₹12396 in MakeMy Trip wallet. However, when I try to transfer the amount to my original pay mode — It shows that MakeMyTrip is not able to refund it to my original pay mode.
When I try to contact the Customer Care - I could only hear the IVRs and not able to talk to any executive. The screenshots are also enclosed for your ready reference.

- Name of the Passengers: Kumar Brihaspati Chaki, Aritra Saha and Raghul Devarajan
- Booking ID: NF[protected]
- GoAir PNR which is already cancelled : W8K73J

My kind request to Consumer forum is to support me, so that I can get back my money.