MakeMyTrip India — Refund of cancellation flight ticket not received

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C/104, sector 7, Regal Enclave, Opp. Seth Vidya Mandir School, Vasant nagri, Vasai (E)

Hello, this is Smitha Satyanarayana Sarma booked the flight ticket on 11th April, 2020 of Vistara Airlines through makemytrip having booking ID:NF[protected], PNR No:NM4J3F & E-ticket No.228 - [protected], a return journey ticket from Chennai to Mumbai for 25th April 2020. On 13.04.2020 Vistara Airlines sent a SMS that the Flight UK 822 from Chennai to Mumbai on 25th Apr, scheduled to depart at 09.45 hrs. has been changed to UK 824 due to schedule change. Since the schedule has been changed by Vistara Airlines, I contacted them on 14.04.2020 to cancel my flight ticket as mentioned above and pay the full amount. I was told that they would refund the full amount as the flight was re-scheduled by them (Vistara Airlines). I, Smitha Satyanarayana Sarma, tried to call makemytrip in this regard several times but could not connect. I request you to refund the full amount of the flight ticket booked (PNR No. NM4J3F) as was informed by Vistara Airlines. Please refund the full amount immediately. My email id is : [protected]@gmail.com and mobile no. is [protected].