[Resolved] MakeMyTrip India — Refund of double payment against my air ticket (new delhi to vadodara)

jnhsbrd

from Mumbai, Maharashtra

Address:	400101
Website:	[email protected]

I had booked online the air ticket for new delhi to vadodara for date 18th october 2016. The ticket pnr no. Is z7jmgv and booking id is nf[protected].

For this ticket, i had paid rs.4727/- by neft but first time it did not respond and i could not get my confirmation of ticket. I thought that this transaction was not successful hence i tried 2nd time and then i got my ticket. Means for one ticket i made 2 times transactions through my bank.

I thought that the amount of rs.4727/- for first transaction will be refunded, as it happens in case of railway ticket booking through irctc site. But till date i. E.in 7 days i have not received any refund from you for first transaction.

Can you please look in to this matter and arrange to refund the amount of rs.4727/- against my one additional payment for same air ticket.

Awaiting your prompt response in this matter.

P k gupta
Cell no. [protected]

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Jan 10, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 02, 2016

Updated by jnhsbrd Against my complaint, please find attached herewith the copy of booking invoice.

Verified Support

Nov 03, 2016

MakeMyTrip India Customer Care's response Dear jnhsbrd,

Greetings from MakeMyTrip!!

We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Dec 01, 2016

MakeMyTrip India Customer Care's response Dear jnhsbrd,

Greetings of the day!

Please accept our sincere apologies for the delay in refund.

We have acknowledged your e-mail and would like to inform you that refund is reprocessed to the same mode of payment which was used while booking on the account of double charged.

Please refer below refund details:

Refund amount-INR 4, 727/-

Dated-24th Nov

Reference-[protected]

As you informed us that you have received the refund, we are closing the case from our end.
For any further assistance please write back to us.

Regards

Team-MakeMyTripCare