[Resolved]  MakeMyTrip India — restaurant denied to allot room

I booked a non ac room
On 10th nov at rubis kotakkal for my family.

Booking id. Nh[protected]
To take few hours rest near by any hotel as her parent were admitted in an hospital close to this restaurent.
But they denied room for us for the reason of local id proof.

But it was not prominently asked at the time of booking.
We costumers find this term only after payment.

As there was no option to cancel i forced to book another room in another hotel.

Please take necessary actions to pay my amount back.

Jabir pv
[protected]
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Dec 13, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
MakeMyTrip India Customer Care's response
Hi Hu Jabirsulaim,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the details were shared at the time of booking as well.

Please understand that this is not in our hands and the hotel has a strict policy.

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Comments

I have a booked a tatkal railway ticket through makemytrip. But cancellation option is not available anywhere in makemytrip and when i tried in irtc its not possible since the ticket was booked through irtc. Both my tickets are in my waiting list.How do i claim for refund?
Make my trip
Sir,
I'm A. Mallikarjun Reddy . I'm 11.01.2019 night kachiguda to markapuram 540 rupeces irctc booking .But irctc booking failed amount refund present I'm not received, booking present 20 to 25 day complete your not giving amount y
Please my refund amount give me .
Thank you,
A. Mahendra Reddy
Cell.[protected]

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