[Resolved]  MakeMyTrip India — scary experience with driver on make my trip planned vacation

Hello,

My husband and i had a delhi-agra-ranthambore-jaipur-udaipur trip with my booking id nl[protected], from dec 23 2018 to dec 31 2018.

On dec 26 when we arrived in jaipur our driver named swaraj (Given through vendor krishna tours and travels-delhi) told us his car was broken and needed repair. And he will not be able to take us from jaipur to udaipur if we do not pay him inr 5, 230 in cash right then and there. Since my husband and i are both not form india and do not know any one from there, we felt like we very kept hostage by the driver, and felt compelled to pay him the amount.

On dec 28 on the way from jaipur to udaipur, our driver forcibly took us to pushkar saying we will see camels and desert there. This stop was not on our itinerary. There he introduced us to his friends who run a camel tour company, which seemed very scammy. They charged us inr 4000 for a 1.5 hr camel tour. During the tour we found out from other travelers, that it should have cost us inr 1000. On coming back from the tour we asked the camel tour organizer to refund the excess money he had taken. This caused him to make a scene and we had to get police involved to get our money back.

After this we asked our driver to just drive us to the hotel in udaipur. At 7pm on the way to udaipur, the driver started threatening that since the hotel was 50km beyond the udaipur city he would not drop us off and asked us to change the reservation last minute with makemytrip. He stopped at a gas station and refused to drive until we change our hotel to something closed to the city. We requested makemytrip to change the hotel and they said it was not possible so last min. After begging the driver he agreed to drop us of at the udaipur hotel, but later threatened to not pick us up the next day to go sightseeing in udaipur.

On dec 29 since the driver never showed up to pick us up from the hotel for sightseeing. We made a formal complaint about his threatening behavior with makemytrip and krishna tours and travels. I was then assured by krishna tours and travels i will get my inr 5230 refunded and they spoke with the driver and reprimanded him for threatening us and assured that he will pick us up the next day to drop us at the airport. Later that day at 6pm the driver swaraj got drunk and called my husband and started yelling and him and me asking why we complained about him. He was using very dirty language and cursing at us. This got us scared and we asked makemytrip to send us a new driver the next day as we felt very unsafe with swaraj driving us any longer.

On dec 31st morning makemytrip sent us a new driver, but since we were very scared of the swaraj driver we asked the hotel staff to send security with us until we got into the new drivers car.

One week later krishna tours and travels (Swaraj's boss) refunded us the inr 5230 after following up with them daily (At least twice).

This was such a scary experience for both me and my husband. Please, going forward we request you to do a background check on your driver and vendors before assigning them to your customers. Especially your foreign customers.

-harshal dear