MakeMyTrip India — They ruined my ticket and travel

Address:

RANCHI

I booked a flight ticket (Booking ID: NF[protected]) from Chennai to Ranchi on makemytrip.com for 12th Feb 2021, but the ticket was made for the 18th Feb 2021 after payment was completed.
The ticket cost was Rs.7478 for 2 people. I spoke to Customer Care, they told me that it was your fault so you have to cancel the ticket and Re-book the ticket for 12th Feb and you have another option, we can reschedule your ticket from 18th Feb to 12th Feb but you have to pay rescheduling Charge of Rs. 7156. After that, they without informing me reschedule the ticket for 12th Feb 2021. Also, I spoke to AirAsia customer care, they told me that your ticket is made for 12th Feb but payment of Rs.7156 is due, you can pay and confirm your ticket. I am very disappointed with MMT. They ruined my ticket and travel. I needed to reach Ranchi on 12th Feb so I booked a ticket for the same flight from Yatra.com. After that, I got a call on 16th Feb from MMT Customer Care asking me, I travelled on 12th Feb or not. Then they told me that they will reschedule the ticket for 18th of Feb 2021 and will call me back, but never received any call. So, now I understand that MakeMyTrip.com makes extra money by cheating on us.

I am not getting any new update from MakeMyTrip

Sincerely,
Rajdeep
[protected]