[Resolved] MakeMyTrip India — udf not received

[Resolved] MakeMyTrip India — udf not received

A anksgupta00 from Mumbai, Maharashtra

I am still waiting for my udf return for jet airways flight from delhi to chennai. I have aleady talked to jet airways and they are saying that they have already returned to mmt. I have already called you people twice but no action has been taken from your side. Why you people are so hesitant to return it to people who have paid it? If you need money, then ask people to donate you rather than doing such sort of customer service. Booking id: nf[protected] This is the first and last time i am bothering you people as i will stop using makemytrip going forward because of your pathetic services. Was this information helpful? No (0) Yes (0)
Nov 9, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Oct 06, 2017 MakeMyTrip India Customer Care's response Dear anksgupta00 Greetings of the day!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, we have validated your case and found that, the UDF claim is still pending for Jet Airways flight. As checked, there was another airline (Spice Jet) booked for onward segment from Chennai to Delhi and we have processed UDF refund of Inr 477/- as Indigo has refunded us the same. Since, we are still awaiting refund from Jet Airways for UDF as of now we are unable to process refund for the same. Please be advised that the refund will get processed from our end on automation once we will receive the same from Jet airways. We appreciate your patience and understanding. Thank you for writing to us. Regards, Team-MakeMyTrip Care
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