[Resolved]  MakeMyTrip India — unethical behavior, illegalities, misconduct, harassment

Address:	New Delhi, Delhi, 110085
Website:	www.makemytrip.com/cabs

I ordered an outstation cab from mmt from chandigarh to delhi.
Upon arrival i told the driver that we will be getting off at two places in delhi rohini & rajouri, which he agreed on as we booked the cab for rajouri garden and rohini is just on the way as soon as you enter delhi.
During the course of journey the following events happened.

Date :27 dec 2017
Booking id : nc[protected]
Car details : pb11au9967 (Private number)

1. From the beginning he was talking n one phone and using the other phone to check his messages and other payments and all, despite of telling him so many times he refused to agree and aid if his calls are coming he will take them and he compromised the safety of all o[censored]s including two infants of 7 months each. He was also caught by chandigarh police for the same reason and also for jumping red light and he very cleverly again speeded despite the fact that police was chasing him in the car and he crossed chandigarh border and stopped the car and said to the police very confidently that he crossed the punjab signal and they should call the punjab police for the same and they left him and police told me to be careful with the guy.

2. Then he said on the way that he will stop the car either in karnal or at murthal and that to his decided places, i had to raise my voice at him and tell him that we will stop where we want and not where he gets commission and free food, then he forcibly agreed and when we stoped in karnal we told him to have food he said he won't have here and will stop again in murthal, then i told him he can have here what he wants and we won't stop in murthal, then again he made faces and said ok.

3. He also tried to avoid tolls in between and wanted to take long routes to avoid tolls and save money, i opposed the same as our booking was all inclusive of the tolls then why should he take long routes and in the dark time in cold evening when we have two infants with us again hampering our safety for his benefits. I had to literally be firm and said no to the same and then he went straight.

4. After we reached karnal (Mid way) we also noticed that the car we were in was a private number instead of a commercial number, which is a illegal offense and they can't be doing the same running a private car on a commercial booking.

5. As these things happened on the way after reaching delhi he said he will drop us only at one point which is not what we have decided and started screaming and our kids got scandalized of the situation and went num.
This is worst trip i have ever had in my life as the trip generally takes about 4 hrs and it took us 8hrs because of this driver and the way he was driving and talking over the phone and all that mentioned above.

I have narrated the same to the company as well with the reference id:[[protected]] and they have just said sorry and initiated a full refund, but apparently i want them to pay for the damages and harassment and mental torture caused to me and my family and to the kids who had to get down on the street but not to house as he refused to do the same and i had to arrange for the transport from rajouri garden to rohini and had take take all the stuff out on the street and then load again.
They will have to pay for doing an illegal offense of running a private car on a commercial booking.
They have to pay for compromising our safety with such drivers and pathetic vehicles.

I am attaching videos and pictures in support of all what i said here and would request you to get me justice and compensation for harassment and illegalities happened here.

My contact number is [protected]
Email is [protected]@yahoo.co.in