Malabar Gold & Diamonds Complaints & Reviews

Hello Sir/Madam, Order not received, expected delivery 29Jul2023. I am following up with Malabar support team on call and WhatsApp. People are cancelling the programs due to this delay, this is very difficult situation and unacceptable. Please help to assist in my concern and also can you assist in getting this order delivery today asap please?

Thanks & Regards
Anjum

I have submitted an application on 17 Jul 2023 requesting for duplicate bills for all my purchases. The company has given only for 2 years which does not solve my purpose. Request that the company may lease be instructed to issue all the duplicate bills for all my purchases as per the application as its very much required....

I am Col L Desingh, an army officer who had approached malabar, 100 feet road, coimbatore on 17 Jul 23 requesting for duplicate statement for my purchase made vide mobile No [protected], [protected], [protected] and [protected] as i have lost he bills in transit and further filing a case in the court. However, the showroom had only given bills for 2 years which does not solve my purpose. i once again request to issue the duplicate statement for all my purchases to "[protected]@gmail.com" and i am a client who wish to do more purchase in future. The pan cards used are ACIPL0656M, CAGPD7789B and the credit cards used are ending with 0254, 9831, 3941, 91006 and 21002. Please help us in getting the duplicate statements.

My wife purchased gold jewellery on 18th June from Noida sector 18 Malabar Gold store. They promised while shopping that if I don't like any item then I could return or replace the item and get thr refund within 7 days but when I asked one of the item from the total purchased they denied completely I have complaint via email as well but they have not resolved yet. Madhu kaushik
care.[protected]@malabargoldanddiamonds.com
[protected]@malabargroup.com
[protected]

My wife has purchased some Gold jewellery from Malabar Gold Store on 18th June from Noida sector 18 branch and I was being promoted by executive that. i can return the product if does like within 7 days policy. But when she asked to return 1 of the Item from her purchased jwellery they denied their policy completely and even denied for exchange the product as well It seems to be very much frustrating experience.
I sen email complaint on their e-mail id ([protected]@malabargroup.com) care.[protected]@malabargoldanddiamonds.com but no resolution yet. Madhu kaushik

Ther is weight issue the dilsuknagar branch manager Mr srinivas is giving use less answers

I have purchased one gold chain in 2015 (weight of 20.918 GM's)
now i came back to exchange with new one the old one is showing the weight with 18 GM's when I asked the dilsuknagar branch(hyderabad) he gave me useless and arrogant answer so where can I find the solutio

I had exchanged an Malabar diamond earring with gross weight 1.995. The calibration machine was fluctuating between 1.941-1.992 which is huge.

The sales person Muhammed shanif A K considered 1.935 inspite of the fact that the calibration machine didn’t show this figure.

It was raised with the sales person that what he was considering was wrong inspite of that, they have considered 1.935. Later he agreed to consider 1.945 but inspite that during billing they have again considered 1.935.

This is absolute cheating.
I don’t understand why such a reputed organisation cheats consumers during valuation especially when it was their own in-house jewellery which was exchanged. And how is it that they don’t have an accurate calibration machine.

Invoice no: 5106C01IN0058837 from Jayanagar Malabar. Manager name Muhammed shanif A K 34307, who did the billing.

Vegas mall Sales person - Arun, miscommunicate regarding the 11 month scheme, he told you will get 18 % discount on making charge if you will take the gold at dhanteras time, I have paid 10k on 22 Apr'23.
Also not shared any scheme brochure so I can read and decide, my mistake is to trust Malabar. I got to know this today when he give the passbook other important details also not shared, very disappointed. I want my submitted money back asap.

To whom so ever concerned,

Respected Sir/Madam, I am Dr. Mitchelle A. Engineer, a Breast Cancer Surgeon at Tata Memorial Hospital, Mumbai and I believe in investing in gold.So I preferred to purchase gold coins from Malabar Gold thinking it is a trustworthy and customer friendly brand.Now when I needed some cash for some personal reasons, I sold two 10 gm gold coins back to the same Malabar gold shop at Phoenix Palladium Mall, Parel, Mumbai. When I was purchasing the gold coins, every detail regarding price of 24carat gold coins on that day, % of making charges deduction, deduction of SGST and CGST and then the total final amount to be paid for the same-was all mentioned in the given bill.When I went to sell two gold coins of 24 carat of 10gm each back to the same shop on 13/4/23, the gold price was 61200 on that day for 10gm 24carat gold, deduction was done of 2% and after that the amount was tranferred to my bank account through NEFT.Now the irony is that this time in the given bill, they did not mention the price of 24carat gold of that day and also the percentage of deduction done in detail and the reason for it eg. whether it was for making charges, GST etc. They just deducted the 2% and mentioned in the bill the final amount to be returned to me.No other details mentioned in the bill.On requesting the staff to mention foresaid details in the bill, they said to me that they have told me everything orally, so no need to mention in the bill as it against company's policy.They also told me to go online and read the company's policy. So my simple question is that why don't I have the right to get a bill with every detail mentioned in it this time? I don't mind the company deducting 2% from it as per policy, but on how much amount it is deducted, why it is deducted -all that details has to come in the bill. Anything and everything done with customer's money has to be properly documented.So, I hereby request the company to kindly provide me the bill of 13/4/23 with each and every detail on it. Also kindly educate the staff of the shop with the same and train them to provide a polite and genuine answer to customers which can be swallowed.Hoping for a reply at the earliest.Thank you.

The Invoice no of the bill when I purchased gold on 21/8/2022 and when I sold it on 13/4/2023-is there in the photo.

Regards,
Dr. Mitchelle A. Engineer.

Dear team, on April 13th I purchase a gold ring in Malabar showroom at Kurnool branch, here sales staff is confusing about product weight calculation to customers iam also facing same issue,

I am facing this issue at 2times nobody will gave it correct answering to customers
I think it is huge fraud to customers by gold weight

My membership ph.no :[protected]...

We give engagement rings order to malabar gold Madurai showroom for both bride and groom. The salesman told the rings will bs given within 40 days. After 3 to 4 days the agent called us and asked for the reference image of bride's ring again which was already given along with the advance receipt. He also told it will take 50 days more. We already paid an advance of 35k . This is not the behavior we expect from such a reputed company

Respected sir/Madam
I have completed 2 Gold coin purchase advance plan from year 2018 and 2019 in Malabar Gold and Diamond, Ramanathapuram Branch, Tamilnadu, after i completed the schemes, they closed the shop due to covid occasion.then after opening the jewalery shop when i asked for the gold coin for the money for this scheme. they did not give me the price of the gold coin on the closed date.but now they are asking me for more...

I bought a anklet from Malabar (cochin edapally ) showroom within 4 days it broken .I'm regular customer but this is the first time I facing this

Bought very recently one rose gold diamond ring with 36stones.one was missing very soon and that stick was not fetch properly very worst product... Quality of manufacturing very poor waste of money...

We bought gold ring in the month of nov 22 and it broke down in the month of January 23, when I took it to Gurgaon branch the branch manager was very rude ask me to drop the ring for one month and the ring is still with Malabar and when I asked why it's broken so early he said it's a delicate item you cannot wear it on daily basis but while selling it wasn't the case ...I told him to exchange he said not possible...I recommend not to buy anything from Malabar

Making charges has not been properly

When called to Hubli showroom, there was rude behavior

Fraud people work here.
Can't solve any problems
They will promise to come back with solution and they never call back, because they have no solution.

They are incompetent/ incapable people.

Inspite of making payment .I haven't received my product. They have been fraudsters and just taken my money.

I visited Malabar Gold & Diamonds store in Raipur (C.G), where I was deciding to purchase silver bracelet of 49.9 GM's, on 11th Dec'22 price of Silver was 68.10/- and they were charging 73+making charges
The usual making charges of silver is 25/- per gram
That makes the price of bracelet 4, 890/-
BUT
They were selling it at 8, 500/-

When I asked them, if I buy today and sell in same store today only... What will you buy at?

They said they will buy at ONLY 3500/-.

2 times cheating.
1. Why price of silver is 73/- when Govt. Price that day 68/-
2. Why the markup if more than 2x?

This is clear case of cheating in metals market. Govt should intervene to prevent Indian Citizen from unfair prices by jwellers in Gold & Silver markets

Dear sir/madam,

This is Dodda Rajeswari.I had Gold scheme in Hyderabad (chandanagar branch) .My Gold scheme number is 10GB[protected]GOLDEN BLOOM ADVANCE PLAN).I Purchased Silver ORNAMENTS Instead of gold on 24/11/2022 through gold scheme amount. Please Return silver ornaments. Please provide gold ornaments for the same cost.I am waiting for your reply.Purchased Tax invoice attached this mail.
Thanking you sir/medam,

Regards
Dodda Rajeswari
ph-[protected]