Malabar Gold & Diamonds Complaints & Reviews

My wife purchased gold jewellery on 18th June from Noida sector 18 Malabar Gold store. They promised while shopping that if I don't like any item then I could return or replace the item and get thr refund within 7 days but when I asked one of the item from the total purchased they denied completely I have complaint via email as well but they have not resolved yet. Madhu kaushik
care.[protected]@malabargoldanddiamonds.com
[protected]@malabargroup.combr...

My wife has purchased some Gold jewellery from Malabar Gold Store on 18th June from Noida sector 18 branch and I was being promoted by executive that. i can return the product if does like within 7 days policy. But when she asked to return 1 of the Item from her purchased jwellery they denied their policy completely and even denied for exchange the product as well It seems to be very much frustrating experience.
I sen email complaint...

Ther is weight issue the dilsuknagar branch manager Mr srinivas is giving use less answers...

I have purchased one gold chain in 2015 (weight of 20.918 GM's)
now i came back to exchange with new one the old one is showing the weight with 18 GM's when I asked the dilsuknagar branch(hyderabad) he gave me useless and arrogant answer so where can I find the solutio...

I had exchanged an Malabar diamond earring with gross weight 1.995. The calibration machine was fluctuating between 1.941-1.992 which is huge.

The sales person Muhammed shanif A K considered 1.935 inspite of the fact that the calibration machine didn’t show this figure.

It was raised with the sales person that what he was considering was wrong inspite of that, they have considered 1.935. Later he agreed to...

Vegas mall Sales person - Arun, miscommunicate regarding the 11 month scheme, he told you will get 18 % discount on making charge if you will take the gold at dhanteras time, I have paid 10k on 22 Apr'23.
Also not shared any scheme brochure so I can read and decide, my mistake is to trust Malabar. I got to know this today when he give the passbook other important details also not shared, very disappointed. I want my submitted money...

To whom so ever concerned,

Respected Sir/Madam, I am Dr. Mitchelle A. Engineer, a Breast Cancer Surgeon at Tata Memorial Hospital, Mumbai and I believe in investing in gold.So I preferred to purchase gold coins from Malabar Gold thinking it is a trustworthy and customer friendly brand.Now when I needed some cash for some personal reasons, I sold two 10 gm gold coins back to the same Malabar gold shop at Phoenix Palladium Mall,...

Dear team, on April 13th I purchase a gold ring in Malabar showroom at Kurnool branch, here sales staff is confusing about product weight calculation to customers iam also facing same issue,

I am facing this issue at 2times nobody will gave it correct answering to customers
I think it is huge fraud to customers by gold weight

My membership ph.no :[protected]...

We give engagement rings order to malabar gold Madurai showroom for both bride and groom. The salesman told the rings will bs given within 40 days. After 3 to 4 days the agent called us and asked for the reference image of bride's ring again which was already given along with the advance receipt. He also told it will take 50 days more. We already paid an advance of 35k . This is not the behavior we expect from such a reputed company...

Respected sir/Madam
I have completed 2 Gold coin purchase advance plan from year 2018 and 2019 in Malabar Gold and Diamond, Ramanathapuram Branch, Tamilnadu, after i completed the schemes, they closed the shop due to covid occasion.then after opening the jewalery shop when i asked for the gold coin for the money for this scheme. they did not give me the price of the gold coin on the closed date.but now they are asking me for more...

I bought a anklet from Malabar (cochin edapally ) showroom within 4 days it broken .I'm regular customer but this is the first time I facing this...

Bought very recently one rose gold diamond ring with 36stones.one was missing very soon and that stick was not fetch properly very worst product... Quality of manufacturing very poor waste of money...

We bought gold ring in the month of nov 22 and it broke down in the month of January 23, when I took it to Gurgaon branch the branch manager was very rude ask me to drop the ring for one month and the ring is still with Malabar and when I asked why it's broken so early he said it's a delicate item you cannot wear it on daily basis but while selling it wasn't the case ...I told him to exchange he said not possible...I recommend not to buy...

Making charges has not been properly

When called to Hubli showroom, there was rude behavior...

Fraud people work here.
Can't solve any problems
They will promise to come back with solution and they never call back, because they have no solution.

They are incompetent/ incapable people.

Inspite of making payment .I haven't received my product. They have been fraudsters and just taken my money....

I visited Malabar Gold & Diamonds store in Raipur (C.G), where I was deciding to purchase silver bracelet of 49.9 GM's, on 11th Dec'22 price of Silver was 68.10/- and they were charging 73+making charges
The usual making charges of silver is 25/- per gram
That makes the price of bracelet 4, 890/-
BUT
They were selling it at 8, 500/-

When I asked them, if I buy today and sell in same store today...

Dear sir/madam,

This is Dodda Rajeswari.I had Gold scheme in Hyderabad (chandanagar branch) .My Gold scheme number is 10GB[protected]GOLDEN BLOOM ADVANCE PLAN).I Purchased Silver ORNAMENTS Instead of gold on 24/11/2022 through gold scheme amount. Please Return silver ornaments. Please provide gold ornaments for the same cost.I am waiting for your reply.Purchased Tax invoice attached this mail.
Thanking you sir/medam,...

Dear sir,

Sub: ORDER NUMBER:[protected]

On 28th August 2022, I had ordered for two items,

1.Malabar Gold Earring, Product sku- ERFJDZ0174

2.Malabar gold green stone, Prodoct sku-BaliEJDSDZ

After giving order, I got a call informing that the First one will be delivered after 40days as it is not readily available.The second item (Malabar gold green stone, Prodoct sku-BaliEJDSDZ),...

I have purchased ear ring stud for my daughter in your Gulbarga Branch, as she is 4yrs old she doesn't know that the stud back side screw became loose unfortunately it has been lost. But one month back only i have purchased it and i have visited your store also but the sales representative not responded properly and he adviced me to sell the stud and purchase new one.. of a single screw which cost around ₹50 -₹100 your executive Recommends...

My order I’d[protected] I ordered 3 earrings one rose gold with diamond another one with gold and last with platinum. I got the rose gold and the gold one and for the platinum they are asking more than I ordered. I have already paid the extra amount after the final calculation and still asking more for this platinum one so I do not need the product any more. I emailed called all the numbers provided no answer....