I booked a 2night/3days Ooty - Conoor travel package from Manish travels at BTM layout, Bangalore hoping to enjoy my long weekend.
Looking at their offices and branches in bangalore i was of the impression they are reliable and well organised but i was mistaken in all angles.
It was completely waste of my 3 days and money as well despite booking almost 2-3 weeks in advance.
1. I was asked to come to their office at 7:30pm but the bus started only at 10:15pm the day i left to Ooty from Bangalore.
2. I was told that i would reach Ooty by 8am and my local site seeing on Day1 would start at 9:30am where as i reached Ooty at 10am, person
who was supposed to receive me at Ooty came at 10:45am after repeated follow ups and took me to a hotel at 11am.
3. While booking the package, i was shown a deluxe room at Hotel Race view and after going to Ooty i was given a horrible accommodation and was told that there is no vacancy in Race view but would change me following day.
4. My local site seeing started at 12:15pm on day 1 and most of the local places were not covered and the answer was that we started late.
5. Repeated calls to Bangalore office about my hotel accommodation and day 1 site seeing issues had no positive response. All i was told is they discussed with their person
in Ooty and would be sorted out but the person
in Ooty has not answered the calls after my initial discussion with him abt the issues..
6. Day 2 & Day3 site seeing was also completely unorganised by the person
in Ooty as there was no communication to us what time the tour starts and ends and what time we should get ready for the tour until we continously followed up.
7. On day2 after my repeated follow ups with the hotel i was given on Day1, they finally changed to the hotel they mentioned in the package but the bath room was pathetic as there was warm water from the tap like few drops coming and it took almost 30 mins for a 15 litre bucket to fill. So was the water from wash basin. Follow up on that has no positive impact.
8. Finally i would say Manish travels cannot organise a tour, they lack cooridnation, planning, and cheated me.
It is utter waste of time and money going with them. I felt that booking a tour with them is like we tearing our money ourselves.