Maple Store — MacBook Repair and Service

Address:	G-27, Ground Floor, Linking Rd, Seasons Ave, Khar West, Mumbai, Maharashtra 400052
Website:	maplestore.in/?utm_source=google&utm_medium=gmb&utm_term=maple-forum-seasons-avenue&utm_content=website

Hi Team,

Please read my case carefully and give me a solution for this:

I had submitted my MacBook Pro on 2nd July 2023:

Workorder No- KHAR[protected],

Request No-

Serial /IMEI No- FVFHGAUXQ05D,

Product- MacBook Pro (13-inch, M1, 2020),

Since your technician told me that it's a battery issue and I made the payment for 45, 000 + 2, 700 service charge, then in some days they told its not battery issue its motherboard issue and it will Cost + 8000 around so I decided not to done repairing now and ask to return my device so technician said your laptop is working now its just the fan issue now and they were taking time so i visited the store on 10th July and they handover the MacBook in just half hour.

And on the second day the laptop had the same issue just like before. So I resubmitted my laptop again in the service center on 11 July 2023:

Workorder No- KHAR[protected],

Request No-

Serial /IMEI No- FVFHGAUXQ05D,

Product- MacBook Pro (13-inch, M1, 2020),

I have not got any solution yet and I am not getting any updates on it from the service center. I am doing the daily follow ups and they were not receiving the calls, not replaying the emails on time.

On resubmission 1 person told me it's assigned to the person. then I called for the check the next day and the other guy told me it's not assigned yet. Then I visited again personally because I am not getting any proper update on call too and then I knew my laptop was sent to Mangalore.

THey after waiting for days they told me they are unable to repair the laptop so I asked them to return the device and refund the money. But they are taking their time in that too. and one day after my many follow ups and calls I got to know they have placed my laptop part in another customer's laptop and dispatched it.

So after some days, they were bluffing that you will get your laptop by 9.00 pm but 2 days now they have not dispatched my MacBook yet.

It's 26th July now and today also no one is receiving my calls and replying to my emails. So I had to call their manager directly to get the updates. But unfortunately I am not getting any proper updates or solutions and nothing.

And they just replied to email after 7.30 that they were unable to dispatch the laptop.

We can't accept this kind of service from a brand like Apple/Maple. Unable to find proper solutions, not doing proper repairs, also not providing proper updates after asking many times. Every time when I ask for updates, I just hear sorry we let you know and it’s just a bluff. I’ll suggest if you guys have that much workload that you can’t make your promises please do hiring. It cost me a lot of time and money as well. I visited the service center from Dombivli to Khar Road personally, however I'm still not getting any results.

It's already delayed and I am losing my work connections in the absence of my MacBook. It is affecting my professional life badly.

I have lost the faith that I will get back my MacBook in the same condition that I have submitted.

So, first let me know how can I believe in this and what you guys can do for this and sort this thing?

Thanks & Regards,

Vishal Gawde