[Resolved]  Marico — Bad Quality of Honey

I have bought Saffola honey some time ago, for winters as it mentions 100% honey .Attached is its condition. Currently it is showing hard sugar deposit in it and I am really not sure how bad it would be for health.
Disappointed with the purchase.
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Feb 25, 2022
Complaint marked as Resolved 
Marico customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2022
Marico Customer Care's response
Dear Sir,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

This is with reference to your query & image shared by you, we would like to inform you that Saffola Honey pack purchased by you is 100% pure, free from added sugars & free from any form of adulteration.

Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Even if Honey crystallizes, it is completely safe to consume.

The crystallization aspect has also been clearly declared on the Saffola pack label. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

This natural phenomenon of honey crystallization and facts on it has been published in several scientific research papers, articles and websites such as National Honey Board. You can read more about it here: https://honey.com/faq (Refer Honey Appearance) & click https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

Every batch of Saffola Honey is tested using NMR (Nuclear Magnetic Resonance) technology, which is one of the most advanced tests in the world, in the best in class international laboratories to ensure that it is 100% pure, free from added sugars and any form of adulteration. Saffola Honey is also compliant with all the quality parameters mandated by FSSAI (Food Safety and Standards Authority of India). We will be glad to share with you the Certificate of Purity of this batch.

Hope this addresses your query. In case you need any further clarification, please share your contact number at [protected]@marico.com & let us know an appropriate time between 9 am – 6 pm to enable us to get in touch with you.

Look forward to your continued support.

Marico Consumer Services Cell
ISO 10002 Certified

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Complaint comments 


Totally wrong..looking at the honeys condition we can actually make out all sugar which got crystallized its not like honey does and stop resolving it without proper solutions

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