[Resolved]  Marico — Saffola honey becomes solid

I bought saffola honey with mfg date 30 Dec 2020 batch no. A09 Becomes solid like sugar syrup with sugar crystal in it..could you provide organic honey to the customers.
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Mar 20, 2022
Complaint marked as Resolved 
Marico customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2022
Marico Customer Care's response
Dear Keti Solanki,

At the outset, we would like to thank you for being a Marico consumer. We also appreciate that you have taken time to connect with us on our product Saffola Honey.

Saffola Honey is 100% pure, free from added sugars & free from any form of adulteration. Honey is a natural product and is supersaturated solution of glucose, fructose etc. Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all. Saffola Honey is pure, even if it crystallizes and it is completely safe to consume. The crystallization aspect has also been clearly declared on the Saffola pack label.

We assure you that all our products go through stringent quality checks to ensure that consumers always get best-in-class products

In case you need any further clarification, we request you to kindly share the following details to [protected]@marico.com to enable us to get in touch with you.
- Your contact details – detailed address and phone number.
- Date and Place of purchase
- Photographs of the Saffola Honey bottle capturing Batch No. & Packed date

We assure you of our best attention at all times.


Marico Consumer Services Cell
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