[Resolved]  Marico — Expired product delivered

This mail is in concern of my order no. MSF[protected] which was placed on 17/05/2021 delivered on 25/05/2021.
Order consisted of saffola total 5L jar with free coconut oil 250ml.
It is very shocking that a brand like saffola has delivered the free item expired.
Coconut oil manufactured in November 2019 with a expiry of 18months i.e. ending in april 2021. If I consider the manufacturing date to be 1st of November 2019 then the coconut oil has been delivered expired.
Delivering a food consumable product expired can be a danger to health and safety of a consumer.
I am attaching the photograph of the product delivered with the dates.
I can take this case to consumer forum as a violation to right of safety and seek redressal.
I want customer care to contact me as soon as possible to avoid any legal proceedings.
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May 29, 2021
Complaint marked as Resolved 
I have got the refund of 974 along with a voucher of 500 for the value of expired product.
Marico customer support has been notified about the posted complaint.
Verified Support
May 29, 2021
Marico Customer Care's response
Dear Ms. Tanya,

Thank you for connecting to us on the Saffola Support ID as well. On receipt of the complaint we have connected with you and as agreed; we have refunded Rs. 974/- your order amount and also provided you with a voucher of Rs.500/- for your next purchases.

In case of any further queries, please feel free to write to us.

Look forward to serving you again. Happy Shopping!

Best Regards,

Team Saffola.
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I recieved expired products

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