[Resolved]  Marico — Saffola Honey issue

I have bought Half Kg Saffola Honey today from Star Bazaar. Hiney in the bottle is frozen and I can only see sugar being concentrated in the Bottle.

I thought am buying pure honey but all the I got was sugar syrup.
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Marico customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi,

Thank you for reaching out to us.

Saffola Honey purchased by you is 100% Pure and free from added sugars & any form of adulteration.

Crystallization of honey is a natural phenomenon and is an indicator of purity of honey. This has also been clearly declared on the Saffola Honey pack label. During crystallization, the glucose in honey precipitates out and this appears to be solidified or like crystals as noticed by you. Different varieties of honey will crystallize at different rates, and a few not at all.

Even if Honey crystallizes, it is completely safe to consume. The crystallized honey can be liquefied by simply placing the honey jar with the cap open, into warm to hot water or placing it under the sun light with continuous stirring until the crystals completely dissolve.

Watch https://youtu.be/pVDJu6TUkNY to discover the truth about crystallization of honey.

In case of any further queries, feel free to contact us at [protected]@marico.com with your contact number.

We look forward to your continued support.

Regards,

Marico Consumer Services Cell

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Marico
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    64
    Pending
    5
    Resolved
    27
    Marico  Phone
    +91 22 6648 0480
    Marico  Address
    7th floor, Grande Palladium 175, CST Road, Kalina, Santa Cruz (East), Mumbai, Maharashtra, India - 400098
    View all Marico contact information