Marshalls Wallpapers — Non refund of advance payment even after 2 years

Address: Andheri West

Had paid an advance to Marshalls, Andheri West for an installation. The balance amount they said they would refund fully after a year. This was in April 2019 when we had paid Rs.60, 000/-.
April 2020- they started giving us excuses like the accounting staff and officewas not working because of Covid. Even after continoous emails and phone calls and promoses to start paying back in installments, they are yet to return our money back, It's not a small sum for the middle class and its already been 2 years!