Maruti Insurance — Amount deducted from bank but policy is not generated

Address:

Maruti Insurance Broking Private Limited Plot No - 1, Nelson Mandela Marg, Vasant Kunj, New Delhi - 110070 India T: +91 11 4678 1000

Hi,

Today[protected] i did transaction for renewal of car policy and amount is deducted and policy is not generated, Bank is saying clearly the amount is successfully went to maruti insurance, but maruti executive is saying awaiting. If any concern amount will be refunded but i[censored]nsuccessful we need to esquire bank.
Now who is responsible for my amount either bank or maruti insurance
my policy is getting expired within 5 days, if amount credit back after 5 days i need to make re inspection of vehicle, premium amount is high etc.