Maruti Insurance — insurance hard copy not sent for policy #[protected]

Address:

Bangalore, Karnataka, 560036

Am really annoyed with the insurance policy renewal service for policy #[protected] associated with vehicle # ka03mt9634
I paid for my policy renewal on 18/5/2018 however i had to call ur agent christopher multiple times to get a soft copy which was provided on eod of 21/5/2018.
It was informed to me that change of address is taking time so the soft copy of policy was not provided to me till 21/5/2018 eod.
Today i got a call from professional courier to deliver insurance certificate and it went to old address, now why did it went to old address?

It's a very bad turn around service.. I want to speak to a manager who can take my complaint.

After writing a a mail, associate named soundarya from bimal maruthi insurance, bangalore called me and informed that address is changed but courier is going to old address. They informed that they will send it through a maruthi associate, but no one turned back till now.

Insurance policy has a big point stating "keep the hard copy of insurance in vehicle".. Where is the hardcopy?