Maruti Insurance — part rejection of claim

Address:

Tara Automobiles, Bathinda, Bathinda, Punjab, 151004

Dear sir / madam,
1. I, lt col tharwani haresh bhagwandas, am serving officer in indian army and proudly own maruti suzuki ciaz zxi since 25 jul 2015.
2. I have always been very particular about my vehicle be it maintenance or insurance. For insurance i have always relied upon maruti insurance. My current insurance policy with maruti insurance is policy no[protected]Copy attached).
3. My vehicle had met with an accident inside the bathinda cantt and for the denting / painting of the vehicle i had produced the vehicle at bodyshop of tara automobiles with following details :-
(A) customer care manager - mr rakesh kumar ([protected])
(B) maruti insurance manager - mob no [protected]

4. I was informed by the bodyshop that part of the claim had been rejected by the surveyor mr rajesh garg, mob no [protected]. I spoke to him and even sent him on his whatsapp number the presentation of the photographs of the accident site (Copy of the presentation attached) but he even did not acknowledge to it.
5. After this i contacted the maruti insurance customer care contact number and i was given the ticket no[protected] which was being followed up by mr rahul eich and this ticket was shown closed on 10 dec 19 without resolving my issue.
6. You are requested to please look into the matter and resolve my issue of part rejected claim and instruct the surveyor to atleast acknowledge the customer and visit the place of the accident atleast.
7. I spoke to both the above authorities customer care manager & insurance manager but in vain.
8. Please note i ran from pillar to post but no action was taken and hence putting it in this forum.
9. For information and necessary action please.

Yours sincerely,
Tharwani haresh b