Maruti Insurance — regarding careless attitude of executive

Address:

Jaipur, Rajasthan, 302015

Respected Concern,
I am highly disappointed with the services as in am your oldest customer since 1985, please look into the matter on priority awaiting prompt response on the same .
regards

To,
The Branch Head
Maruti Insurance
Sub: Regarding careless attitude of your executive towards the Renewal of Policy.
Dear Sir,
I had Bought Maruti Zen LX from one of your dealer in Jaipur’ MS. Vipul Motors in June, 2004. Every year I renewed my insurance policy (Insurance policy No –[protected]) Generated from vipul motors.
Despite certain discussion held earlier also regarding the renewal policy. This not happening for the first time its being repeated constantly every year. I am writing letter to you as this time once again I am highly disappointed by your dealer service regarding insurance.
My car Insurance expired on 1st July 2018 and I had been trying to contact your Executive since two days before the Expiry date. But after continuous calls and messages there was no response from there end.
Even though one of your executive Mr. Devendra Sharma called me on 29th June, 2018. And I asked him to collect the policy renewal cheque at 5:30 PM the same day, as I had already told the executive before that nobody would be available at home. But he told me that he will be coming to collect the cheque on 30th June ( Sunday Morning ) but he dint turned up nor he felt any curtsey to respond my calls and messages that I had sent him continuously . Even though I had given call on your Toll Free No to make the payment online but your server was down not working till 10:00pm on 30th June 2018.
As your executive told me not to “ Deposit payment till Timer is on, when timer stops u can deposit Your policy amount. ‘’ after that at 10 pm, again I called on your Toll free no, your executive replied me that ‘’ I will not Entertain your policy on my laptop, now it is 10:30 pm .
The executive at your Jaipur’ office came on 2nd July 2018, in the evening at 5 pm. Before that he assured me that he will collect the cheque, after so many reminders and calls he came to collect the cheque, but today on 3rd July 2018, I am being informed that that my cheque was rejected due to Expiry of my insurance date .
This is, a response being given by esteem organization. To their regular customers.
We are investing our hard earn money too. I am a regular Buyer of Maruti, as I have 2 Wagonr at my home already, but I am very disappointed, with your Maruti people service.
It’s not customer fault, it is your careless Executive who ignored to collect the cheque on 29th and 30th June 2018.

I would Once again request you look into this matter on priority; otherwise people will lose Faith in Maruti.
Looking forward for your prompt response.
Note: national Insurance Company renewal Notice copy attached for your ready reference …

Regards
Mr. Pramod Chopra
([protected] / [protected])