Maruti Suzuki India — Frequent High Pressure Fuel Pump Failure

Address: Mumbai City, Maharashtra, 400030

Website: www.marutisuzuki.com

I am facing a major issue with the Fuel Pump of my Maruti Dzire VDI model (MH-01-BT-6287 | Engine-Chasis No.[protected]

I bought my car in August' 2015. Just within 7-8 months my car started giving starting problem and sudden breakdowns. I got it checked from Sai Service (Lower Parel) in April' 2015 and was shocked to know that the fuel pump had failed. I was fortunate then as the car was within warranty period and got it replaced without any cost. I thought the worst is over until today when i am being told by the same service centre that the fuel pump has failed again. The car is barely a year old and the fuel pump has failed twice. I have always got servicing done from Sai Service only. The service centre is asking me to pay Rs.32000/- for the part which is just 6 months old. I can provide the receipts of all my previous car services which include the fuel pump replacement if required. I want to know the reason for this frequent fuel pump failures. I want the issue fixed as soon as possible.

Secondly, i am not the only one facing this issue. Lokesh Tandel - MH01BT6165, Paresh Parab - MH01BT9895, Deepak Jaiswal - MH01BT8160 and few more people i personally know are also facing the same issue in their Dzire VDI cars.

On Nov 25, i received a revert from Maruti Customer Care that the issue was caused due to adultered fuel. Do you think that all these cars fuels pumps are damaged because of adultered fuel?

It is easy for you to blame the diesel pumps or indirectly the customer by saying "adultered fuel" caused the fuel pump to fail, leaving the customer bemused. Never imagined that Maruti Suzuki will ever stoop down to this level and misguide its customers with false explanations.

This is my first car and it is turning out to be my worst night mare. Is this the quality assurance Maruti Suzuki provides to its customers?

Nilesh Koli
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