[Resolved] Maruti Suzuki India — grievance : maruti true value : severe quality issue with vehicle
Jajag_cool2002 on Jan 2, 2018
I booked a wagon-r car hr26bv2154 in “maruti true value mela event” held in “leisure valley park gurgaon” on 23 sept 2017 from prem motors sec 18 gurgaon branch for my father who is 60 years old and has just retired. During the test drive of vehicle i found issues with “pickup and clutch” and i told the same to the booking agent.
I was assured that all the issues will be resolved before delivery of the vehicle. It was noted in the booking form as well. You can check the booking form attached with this mail.
Based on their assurance i made all the payments upfront and went to prem motors on 27 sept 2017 for delivery. When i took the vehicle for test driving i was very surprised to find that the issues reported by me were not resolved and still there was “pickup, clutch and engine misfiring” issue. We talked to the manager of prem motors true value sec 18 gurgaon branch and they asked us to go to prem motors servicing branch sec 14 gurgaon. At sec 14 branch the service mechanics inspected the car but they could not find the issue. Instead they told us that we have an unnecessary doubt. When we contact the branch manager they cleaned up the spark-plugs and told us that the problem has been resolved. Still the problem was there and only 10 percent of it was resolved.
For the last 3 months we are continuously facing issues related to “pickup, clutch and engine misfiring”. My father who is 60 years old got very much discomforted with these issues and got fed up with the vehicle in this 1 month only. On 03rd nov 2017 i took the vehicle for 1st free inspection service to prem motors sec 14 gurgaon and told them the problem. They could not found the issue in 2 days and 3rd day they called engineers from maruti and they found that there is an issue with a piston.
Despite of raising the concerns well ahead in time, maruti and prem motors are making false promises, fake commitments and harassing me unnecessarily.
I raise the above issue on 08th nov. I clearly mentioned that it was the 3rd time when my vehicle wagon r hr26bv2154 was sent to workshop for pickup and engine issue and i was assured by the prem motors true value gurgaon team, maruti customer care team and workshop team that all raised issues will get resolved. The vehicle was delivered to me after 15 days and i was assured that all issues have been resolved and i will not face any such issues in future.
I believed your words. But, to my surprise, the vehicle started giving "pickup issues" and "engine heating sign" only after 1 month (Running merely 1200 kms). When i took the vehicle to the workshop for 4th time, i was told after a diagnosis that major engine work need to be done. To my great surprise, i was told that "engine head" was to be replaced last time, but it was not done because there was no approval.
I tried to contact prem motors true value team but no one contacted me to hear my grievance. What kind of customer support is this???
Why?? I was having a 6 months warranty then why the approval was not there? Maruti and prem motors wanted to cheat me because they wanted to wait for 4 more months so that the warranty gets over and once it gets over, maruti and prem motors can harass me after that.
Now, even if you repair the vehicle, what about future? In initial 3 months, it has visited the workshop 4 times for major engine work. How i can be assured that the vehicle will run fine in future and i will not be harassed?
I bought true value certified car from maruti because i was in a false impression about your customer commitment.
Complaint marked as Resolved Jan 30, 2018
Prem Motors True values has changed the Engine Head, Pistons, Battery after the complaint and gave me 4 months extended warranty. They have also assured and promised to me that i will not face any issues in future and they will resolve my issues. Thank you for the follow up. Big thanks to Maruti to follow up my case properly and resolving the issue. Thanks to Prem Motors True value team as well to address my concern and extend the warranty.
[Jan 03, 2018] Maruti Suzuki India customer support has been notified about the posted complaint.
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