Maruti Suzuki India — magic auto fraud for accessories of car (customer)

Address:

MAGIC AUTO PREET VIHAR NEW DELHI

Dear Team,

Magic Auto( preet Vihar, Delhi), Authorized dealer of car seller of Maruti company. They are doing fraud with customer on new car’s accessories. They installs local accessories, however they charged for the Maruti Genuine accessories. In this fraud following below members are involved:
• Mr. Puneet (Accessories Manager)
• Ms. Priya (Accessories Assistant Manager)
• Ms. Madhuri ( Customer support Executive: She is also involved by favour to her fraud team even after fraud exposed in front of customer)
• Sr. Management ( Because without their knowledge such type frauds are not possible)

Back Ground : I have purchased a new car ( Wagon-R LXI – CNG) on dated 11/11/2020 through Mr. Kuldeep(Magic Auto) included accessories along with Music system and rear camera with screen. But I didn’t receive the accessories bill till 22/12/2020 after hard discussion with Magic Auto team, I received the bill on dated 22/12/2020 but part number was not mentioned for rear camera only in that list. Later on I found that this camera was of RD make instead of MSGA. In the same context, I went again at Magic auto on dated 27/12/2020 to get the part number of already installed rear camera in my car. But they was making excuse to unable to provide the part number, however they are ready to replace it and finally they replaced rear camera of my car at 8:00Pm. Then I found old rear camera was local RD make(attached image fyr).

In this context, I would like share one more incident. Initially they installed a music system (pioneer make) in my car, which was not working properly and they replaced it with Sony make music system that also was not working properly. Then finally they replaced 3rd time with Sony make system. Therefore I strongly feel that initially 2 time installed music system was duplicate.

This is very unethical practice and Magic Auto is cheating to the customers. Therefore I request you, please cancel the dealership license of all Magic Auto or put penalty of at least 10, 00, 000 inr on them and I need the proof of same. Further I would like to get a call/Communication from Maruti Suzuki only, not from Magic Auto.

If Maruti team will not taking any action against Magic auto. So I have to share this fraud on all social media.

Prompt response will be appreciated.