I am registering my strong complaint regarding the steering stickiness issue in my Baleno, which I have been reporting since October 2021. This issue is already recorded in your database.
It is well known in the market that this defect was common in the initial batches of Baleno vehicles and was even subject to a field recall. Despite being a serious safety hazard, neither your authorized service agencies nor the OEM has acted with responsibility towards customers.
Firstly, defective vehicles were released into the market without adequate quality assurance.
Secondly, even after your organization became fully aware of this critical safety defect in the steering system, customers were not informed.
Thirdly, despite repeated customer complaints, Suzuki/Maruti has failed to take corrective measures, showing complete disregard for customer safety and social responsibility.
Now I am being asked to pay over ₹20, 000 for a defect that is clearly a result of OEM negligence. This is unacceptable.
As a leading automobile manufacturer, Suzuki should demonstrate business ethics, transparency, and commitment to safety rather than ignoring customer voices. Such negligence towards steering safety raises fundamental questions about your concern for human lives.
I must state that I am deeply disappointed with the way Suzuki/Maruti has handled this matter. This is not just a product defect—it is a severe breach of trust, ethics, and social responsibility.
I urge you to take immediate corrective action and resolve this issue without charging customers for an OEM-created defect.
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