[Resolved]  Max Bupa — Reassure family floater health insurance

I was convinced into porting my existing HDFC ergo policy optima restore family floater plan into Max Bupa Reassure family floater plan with more or less same policy features with slightly lesser premium. I was verbally confirmed on the call that policy would be ported and issued within 48 hrs and I got an online payment receipt for Rs.19, 918/- (yearly premium) on 26/7/21 . My existing policy of HDFC ergo expired on 27/7/21 and my family is out of any health coverage . After making several phone calls to one Mr. Priyank who is the Relationship manager of Max Bupa who originally handled my phone call and did all the formalities and speaking to their colleagues over the helpline I was again assured policy or confirmation email will be issued latest by 29/7/21 EOD but nothing happened . Now I am stuck my existing policy of HDFC ergo has expired and my new policy from max bupa has been not issued . I requested them several time we are going through very tough times of covid kindly me the confirmation on email or issue policy but for the last 5 days I am getting one statement it is under process . I want my policy to be immediately issued, if not the can cancel my application return my money so that I can use that money to renew my existing policy from HDFC ergo. Application no 5432071(Max Bupa)