[Resolved]  MaxBupa — Policy no. - [protected] - IncorrIncorrectal status mentioned in policy documents- very casual action and reply from Maxbupa

Maxbupa has been informed many times to rectify the utter mistake done as incorrect medical status in policy by their representative but no corrective action has been taken. Following email has also been sent to Mr Shiv Kumar

Manager - Grievance Redressal Team, Maxbupa but neither any representative contact me nor resolve the issue by correcting medical policy documents

Dear sir/madam,

In reference to the trailing mail, it has been informed by you to wait upto 15th May for the mere mistake done at the part of Maxbupa towards incorrect medical status as pre-exist disease 'Respiratory system' which is not only wrong but baseless from the facts.

In this regard, kindly also refer my discussion with Maxbupa's doctor which is suppose to be recorded and it has also been made clear in medical report issued by Maxbupa that in 'October 2020, positive detected asymptomatic and remained in home isolation and thereafter found negative - fully recovered.

It is very surprising to see the policy documents issued by Maxbupa that pre-exist disease of respiratory system has been mentioned which is not acceptable as this is absolutely falsehood status.

Is it the assumption of Maxbupa under the provision of Health ministry as well as Home ministry that a person who tested positive will become the patient of respiratory disease? Such remarks mentioned by Maxbupa is extremely derogatory and having the discriminatory view leading to humiliate the person who defeated the corona whereas fact is that I am quite Fit and not having any respiratory or its related disease at all.

Rather than taking immediate steps to correct the wrong medical status instantly as mentioned in policy documents it has been advised to wait Upto 15th May. Please note that this is not the grievances but this is the incautiousness of Maxbupa representative while issuing of policy documents which should be handled instantly.

It is not out of place to mention here that such type of negligent at the part of Maxbupa will not be conducive to maintain reliability among customer.

An early reply with proper resolution is requested in the matter to proceed further as it is not a grievance which is supposed to be resolved in 15days period but it is the utter level of recklessness of the representative of Maxbupa while issuing of the policy documents which can create complications for the customer.

Kindly do needful under advice to me as I have raised this issue on 29.04.2021 but any action is still awaited to make necessary correction in the policy.

Thanks and regards,

Rakesh Kumar
Mob [protected]
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May 13, 2021
Complaint marked as Resolved 
Maxbupa has advised through mail about removing if incorrect medical status in policy document
Max Bupa customer support has been notified about the posted complaint.
May 05, 2021
Updated by licniti
Please note that I have paid premium on 16.04.2021 to buy online insurance but till date not corrective/proper health insurance has been finalised by Maxbupa which can be deemed it ABNORMAL DELAY AND RECKLESSNESS.
May 05, 2021
Updated by licniti
Issue has not been resolved but it is showing tick mark as issue resolved. For ki nd information and do needful action pls.
May 13, 2021
Updated by licniti
Issue resolved as it has been advised through mail towards removing if incorrect medical status
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