[Resolved] Max Bupa — No communication since 2 weeks regarding my claim

prasenjeet2020

Oct 9, 2020

Address: Mathura Road, New Delhi-110044

I am really disappointed to mention that I have not received any valid response from MaxBupa regarding my claim for hospitalization reimbursement.

Existing claim number - WEBDIGITAL_3789
Policy: [protected]

The claim amount for my hospitalization expenses is around 1.4 lacs and I am actually covered for 7.8 lacs premium right now as per policy.

It's a huge amount for me and I have been paying the premium every year without a miss. I receive lots of emails regarding renewal of policy and sadly when it's time for a claim, I hear no response. The online claim submission portal also shows error whenever I try to submit documents. Hence, I submitted the documents via email to [protected]@maxbupa.com and also sent grievance mail to [protected]@maxbupa.com. The customer care also did not respond and I was never able to talk to them over a call.

All I wanted to know is, if the claim process has been initiated and if all the documents has been validated so that I can rest assured for the reimbursement.

I have decided to tell my friends and relatives to stop paying premiums and being a customer of Max Bupa. I will also circulate this incident on social media.

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Dec 10, 2020

Complaint marked as Resolved

Max Bupa has thankfully cleared the claim amount without any hassle. Thank You Max Bupa!

Max Bupa customer support has been notified about the posted complaint.

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Comments

Jimdavien

from Dimapur, Nagaland

Aug 12, 2024

I took a health policy from nivabupa for a limit of 10 lakhs. But when I fell sick and wanted to avail cashless facility at one of their network hospitals, it was denied. I submitted claims for reimbursement but no reply. I can't even call from my registered mobile number, while from other numbers it works well. Wouldn't recommend for anybody. They immediately call back to sell their policies but when it's time for claims. They either block your number, ignore your mails and never call back. Call me [protected]